Inquiry Filtering Tips for Abrasive Traders – Worth Saving

In the abrasive industry, different product shapes require completely different production equipment. Our factory only manufactures straight and flared cup grinding wheels. There are also bowl-shaped abrasive tools on the market, shaped like small bowls, including CBM, metal-base types and a wide variety of other products.

You may ask: What are bowl-shaped abrasives used for?

They are widely applied for machining precision components on all kinds of machinery and equipment, with a broader scope of application than the products we specialize in.

When communicating with customer inquiries, we always ask for product specifications at the initial stage. Even if customers do not provide photos, we can judge whether the product falls within our range simply based on the diameter. Very often, our sales staff spend ages following up an inquiry and come to consult me. Once I check the dimensions, I find it is not our product at all. They have wasted plenty of time studying inquiry details. Therefore, we must analyze whether the product matches our production lineup starting from these basic specifications.

Our core products hold a significant market share. However, many customers who inquire about cutting wheels actually need diamond saw blades, which we do not manufacture. Diamond saw blades themselves come in numerous subtypes. This is similar to skincare products, which are available in many different categories — the logic is comparable. New and upgraded abrasive products continue to emerge in the industry. In many cases, we only need to confirm a few basic details to quickly determine whether we can produce such items. The above covers a simple classification of different abrasive products.